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3 Things to Consider Before Implementing AI with Human Voice in Your Call Center

25Sep By listentowebbyNo Comments

Advice, AI, Innovation, News, Robots

3 Things to Consider Before Implementing AI with Human Voice in Your Call Center

There are several things you can do to increase productivity in a call center. One of the first things that comes to mind is artificial intelligence (AI). This cuts down on the number of real people you need to hire to keep the business running smoothly. While AI has come a long way, nothing is ever completely perfected. So, if you’re thinking about adding AI with human voice in your call center, consider these three things first: Combining AI interaction and real person interaction While business for employers is generally about the numbers, for the customer, it’s more about feeling positively about a brand. This tends to come from a sense of a “personal touch” that keeps them coming back. However, customers still want a balance to cope with their busy lives. According to McKi...

IBM X-Force discovers Mozi botnet accounts for 90% of IoT traffic

18Sep By listentowebbyNo Comments

AI, Innovation, News

IBM X-Force discovers Mozi botnet accounts for 90% of IoT traffic

Security experts from IBM X-Force have discovered that the Mozi botnet now accounts for 90 percent of traffic from IoT devices. Mozi evolved from the source codes of infamous malware families such as Mirai, IoT Reaper, and Gafgyt. The botnet is capable of DDoS attacks, data exfiltration, and command or payload execution. The post IBM X-Force discovers Mozi botnet accounts for 90% of IoT traffic appeared first on Internet of Things News.Devices, IoT, Security, Smart Cities, Smart Homes, botnet, cybersecurity, devices, featured, ibm, infosec, internet of things, mozi, research, security, smart homes, x-force

UK e-scooters struggle after rulebreakers halt yet another trial

16Sep By listentowebbyNo Comments

Legal, News

UK e-scooters struggle after rulebreakers halt yet another trial

Yet another e-scooter trial has been put on hold after riders have been caught driving them recklessly. E-scooters should help to alleviate inner-city congestion and reduce pollution, at least in theory. Fewer people requiring the use of their cars can only be a good thing. Trevor Reed, a transportation analyst at INRIX, said last year:... Read more » The post UK e-scooters struggle after rulebreakers halt yet another trial appeared first on Internet of Things News.Connected Vehicles, Smart Cities, connected vehicles, e-scooter, featured, IoT, smart cities, smart city, transport, uk

Baidu’s robotaxi service Apollo Go hits the streets of Beijing

11Sep By listentowebbyNo Comments

Innovation, News, Robots

Baidu’s robotaxi service Apollo Go hits the streets of Beijing

Chinese tech giant Baidu’s robotaxi service, Apollo Go, has launched in Beijing following successful trials in other cities. Apollo Go previously launched in the cities of Changsha and Cangzhou back in August. The post Baidu’s robotaxi service Apollo Go hits the streets of Beijing appeared first on Internet of Things News.Connected Vehicles, IoT, Smart Cities, apollo go, autonomous, baidu, beijing, cars, china, driverless cars, featured, robotaxi, vehicles

Japan wants to establish global standards for human-assisting robots

3Sep By listentowebbyNo Comments

AI, News, Robots

Japan wants to establish global standards for human-assisting robots

Japan has opened a consultation with the International Standards Organisation (ISO) in a bid to establish standards for human-assisting robots. Part of the reason for Japan’s huge investments into robotics is the country’s ageing population. Robots designed to help the elderly are becoming increasingly commonplace. Japan has already created a national standard for robot-to-human interactions. The post Japan wants to establish global standards for human-assisting robots appeared first on Internet of Things News.AI, Development, Devices, Government, Healthcare, Robots, Smart Cities, Smart Homes, ai, artificial intelligence, Coronavirus, featured, health, healthcare, international standards organisation, iso, japan, jis y1001, medical, robotics, robots, standards, tc 299

Atmosic and SMK Electronics team up to make IoT device batteries last ‘forever’

2Sep By listentowebbyNo Comments

Innovation

Atmosic and SMK Electronics team up to make IoT device batteries last ‘forever’

California-based Atmosic Technologies and Japanese components producer SMK Electronics have announced a strategic partnership to attempt to enable ‘forever battery life’. The initiative will integrate Atmosic’s M3 system-on-chip (SoC) into a range of connected devices from SMK. Atmosic’s M3 solutions are based on the Bluetooth 5 standard. The post Atmosic and SMK Electronics team up to make IoT device batteries last ‘forever’ appeared first on Internet of Things News.Development, Devices, IoT, Standards

Eurotech: On edge computing trends, the future of Industry 4.0, and bringing it all together

1Sep By listentowebbyNo Comments

Advice, Innovation, News

Eurotech: On edge computing trends, the future of Industry 4.0, and bringing it all together

Edge computing, seen by many industry pundits and analysts as a key piece of the jigsaw in enabling technological convergence, is at a tipping point today. According to a report from Frost & Sullivan, by 2022 90% of industrial enterprises will be utilising edge computing. Many technology vendors are therefore advocating edge’s potential – The post Eurotech: On edge computing trends, the future of Industry 4.0, and bringing it all together appeared first on Internet of Things News.Cloud, Data & Analytics, Devices, Enterprise, IIoT, IoT

Shifting smart priorities amid the Covid-19 pandemic: A guide

24Aug By listentowebbyNo Comments

Advice

Shifting smart priorities amid the Covid-19 pandemic: A guide

Across the globe, governments have fast tracked the use of mobile and IoT technologies in the fight against Coronavirus. At the same time, leading cities are supporting shared bike schemes and dedicated cycle routes. They are also evaluating the viability of public transport systems where ridership has decreased by as much as 90% . The post Shifting smart priorities amid the Covid-19 pandemic: A guide appeared first on Internet of Things News.Development, Enterprise, IoT, Standards

MediaTek claims industry first with successful NB-IoT satellite connection

21Aug By listentowebbyNo Comments

Innovation, News

MediaTek claims industry first with successful NB-IoT satellite connection

Taiwanese semiconductor provider MediaTek has claimed an industry first with a public test of an NB-IoT device to an Inmarsat satellite 35,000 kilometres above the equator. A bi-directional link was established from MediaTel’s satellite-enabled standard NB-IoT device to a commercial GEO satellite. The test was conducted with a base station at the Fucino Space Center. The post MediaTek claims industry first with successful NB-IoT satellite connection appeared first on Internet of Things News.Data & Analytics, IoT, Satellites

18Aug By listentowebbyNo Comments

Innovation

Bluetooth SIG wants to turn wearables into COVID-19 exposure detectors

The group behind the Bluetooth standard wants to add COVID-19 exposure detection to wearable devices. In an announcement today, the Bluetooth SIG (Special Interest Group) said that it is working with over 130 member companies to add the potentially lifesaving feature to wearables. Google and Apple have already developed a cross-platform, Bluetooth-based COVID-19 detection system... Read more » The post Bluetooth SIG wants to turn wearables into COVID-19 exposure detectors appeared first on Internet of Things News.The group behind the Bluetooth standard wants to add COVID-19 exposure detection to wearable devices. In an announcement today, the Bluetooth SIG (Special Interest Group) said that it is working with over 130 member companies to add the potentially lifesaving feature to wearables....